Results

CEP discussion paper

Organizing expertise with externalities: evidence from primary care

Many modern organizations use knowledge hierarchies, where frontline workers try to resolve tasks and pass those they cannot resolve to experts. But the implications of this organization of expertise are not well underst...Read more...

CentrePiece article

The doctor will see you now: comparing online and in-person consultations

Online consultations with doctors are convenient for patients and produce similar health outcomes to in-person visits. But research by Amanda Dahlstrand, Nestor Le Nestour and Guy Michaels finds that deciding which patie...Read more...

Blog

Vox EU:

Online versus in-person services: Effects on patients and providers

Switching the delivery of one-to-one services from in-person to online offers potential cost savings and increased convenience, but what are the impacts on providers and consumers? This column studies the effects of onli...Read more...

Blog

LSE Business Review:

How do online doctor consultations compare to in-person ones?

In today's hybrid world, many decisions affect which one-to-one services, such as financial advice, tutoring or healthcare, are delivered online and which ones in person, and to whom. Although the shift to online provisi...Read more...

CEP discussion paper

Online versus in-person services: effects on patients and providers

Online delivery of one-to-one services offers potential cost savings and increased convenience, yet relatively little is known about its impacts on providers and consumers. This paper studies the online delivery of healt...Read more...