Switching the delivery of one-to-one services from in-person to online offers potential cost savings and increased convenience, but what are the impacts on providers and consumers? This column studies the effects of online delivery of primary care doctor consultations in Sweden. The authors find that online consultations are delivered sooner, are shorter, and yield similar in-consultation outcomes, but are more likely to be followed up in person, which reduces their cost savings, though they find no adverse medium-term health effects.

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7 September 2024

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Vox EU

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https://cepr.org/voxeu/columns/online-versus-person-services-effects-patients-and-providers

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