In today's hybrid world, many decisions affect which one-to-one services, such as financial advice, tutoring or healthcare, are delivered online and which ones in person, and to whom. Although the shift to online provision can potentially lower costs and increase convenience, the nature of service meetings may differ significantly when conducted through a screen. As a result, switching services to an online format can affect costs, quality, user experience and downstream outcomes. Despite the increased prevalence of online provision in recent years, there is limited evidence from direct head-to-head comparisons of in-person and online one-to-one services. To better inform decision-makers, we need a deeper understanding of the trade-offs involved.

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16 August 2024

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LSE Business Review

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https://blogs.lse.ac.uk/businessreview/2024/08/16/how-do-online-doctor-consultations-compare-to-in-person-ones/

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