In brief... Confusopoly: how mobile phone companies use product complexity to raise prices
Christos Genakos, Tobias Kretschmer and Ambre Nicolle
Confusing consumers can be profitable for companies, particularly in a highly competitive market. Christos Genakos, Tobias Kretschmer and Ambre Nicolle find evidence that, for a period, phone operators decreased the transparency of their mobile plans, creating confusion among users and, at the same time, pushing up prices.
21 June 2022 Paper Number CEPCP634
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This CentrePiece article is published under the centre's Growth programme.