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CentrePiece article

In brief... How citizens help expose environmental wrongdoing

Does enabling citizens to complain about public services provide an effective way of improving government services, or should we be concerned about the accuracy and reliability of such reports? Jonathan Colmer, Mary Evan...Read more...

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Citizen complaints can be a useful early warning system for governments to act on environmental violations.

Is enabling citizens to complain about public services an effective way of improving government services, or should we be more concerned about their accuracy and reliability? In new research, Jonathan Colmer, Mary Evans,...Read more...

CEP discussion paper

Environmental citizen complaints

Citizen complaints feature prominently in public oversight contexts. The nature and effects of complaints, however, are controversial and poorly understood. Here, we exploit novel administrative data on over 130,000 envi...Read more...