Is enabling citizens to complain about public services an effective way of improving government services, or should we be more concerned about their accuracy and reliability? In new research, Jonathan Colmer, Mary Evans, and Jay Shimshack evaluate the usefulness of citizen complaints by analysing environmental quality complaints in Texas together with regulator investigations.

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18 April 2023

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LSE USAPP

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https://blogs.lse.ac.uk/usappblog/2023/04/18/citizen-complaints-can-be-a-useful-early-warning-system-for-governments-to-act-on-environmental-violations/

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This publication comes under the following theme: Management practices and productivity