Does enabling citizens to complain about public services provide an effective way of improving government services, or should we be concerned about the accuracy and reliability of such reports? Jonathan Colmer, Mary Evans and Jay Shimshack find that complaints about environmental quality are linked to an increase in an investigation being carried out - and far more likely to uncover harm to the local environment than routine investigations.

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20 June 2023     Paper Number CEPCP660

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This CentrePiece article is published under the centre's Growth programme.