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Harvard Business School - 'Working Knowledge':
How IT shapes top-down and bottom-up decision making

1 November 2010

Information-based systems, such as Enterprise Resource Planning (ERP) software, will push decision-making toward the bottom of the corporate ladder. Communication systems, such as e-mail and instant messaging applications, will push the decision-making process toward the top. And that means developing an IT strategy isn't all about deploying the best technology, says Raffaella Sadun, an assistant professor of strategy at Harvard Business School. Sadun discusses the issue in "The Distinct Effects of Information Technology and Communication Technology on Firm Organization," a paper she cowrote with Nicholas Bloom of Stanford University and Luis Garicano and John Van Reenen of the Centre for Economic Performance, London School of Economics.

This article appeared in Harvard Business School - 'Working Knowledge' on November 1, 2010
Link to article

Related Publications
'The Distinct Effects of Information Technology and Communication Technology on Firm Organization', Nicholas Bloom, Luis Garicano, Raffaella Sadun and John Van Reenen, Centre for Economic Performance Discussion Paper No.927, May 2009.

Related Links
Nick Bloom webpage
Luis Garicano webpage
Raffaella Sadun webpage
John Van Reenen webpage
Productivity and Innovation Programme webpage

Read more... Harvard Business School - 'Working Knowledge'