Results

Journal article

Journal of Economic Behavior and Organization:

Is having an expert "friend" enough? An analysis of consumer switching behavior in mobile telephony

We present novel evidence from a large panel of UK consumers who receive personalized reminders from a specialist price-comparison website about the precise amount they could save by switching to their best-suited altern...Read more...

CEP discussion paper

Is having an expert "friend" enough? An analysis of consumer switching behavior in mobile telephony

We present novel evidence from a large panel of UK consumers who receive personalized reminders from a specialist price-comparison website about the precise amount they could save by switching to their best-suited altern...Read more...

Blog

Vox EU:

Loss aversion and consumer inertia: new evidence from phone subscriptions

Across a range of everyday markets, consumers make recurrent tariff choices in the face of a multitude of fees and plans, leading to concerns they may fail to make optimal choices of suppliers or contracts. Christos Gena...Read more...

CentrePiece article

What makes consumers switch mobile phone tariffs?

The potential psychological pain of nasty surprises on mobile phone bills is a great motivator to switch tariffs, according to research by Christos Genakos and colleagues. Their study notes that navigating through thousa...Read more...

CEP discussion paper

Loss aversion on the phone

We analyze consumer switching between mobile tariff plans using consumer-level panel data. Consumers receive reminders from a specialist price-comparison website about the precise amount they could save by switching to a...Read more...