Thursday, June 4, 2026 16:00 - 17:00

SAL 2.04, 2nd Floor Conference Room, Sir Arthur Lewis Building, LSE, 32 Lincoln's Inn Fields, London WC2A 3PH

About this event

In a large German bakery chain, many workers report negative perceptions of monitoring via checklists. We survey workers and managers about the value and time costs to all in-store checklists, leading the firm to randomly remove two of the most perceivedly time-consuming and low-value checklists in half of stores. Sales increase and store manager attrition substantially decreases, and this occurs without a rise in measurable workplace problems. Before random assignment, regional managers predict whether the treatment would be effective for each store they oversee. Ex post, beneficial effects of checklist removal are fully concentrated in stores where regional managers predict the treatment will be effective, reflecting substantial heterogeneity in returns that is well-understood by these upper managers. Effects of checklist removal do not appear to come from workers having more time for production, but rather coincide with improvements in employee trust and commitment. Following the RCT, the firm implemented firmwide reductions in monitoring, eliminating a checklist regarded as demeaning, but keeping a checklist that helps coordinate production.

Participants are expected to adhere to the CEP Events Code of Conduct.

Directions

This event will take place in SAL 2.04, 2nd Floor Conference Room, Sir Arthur Lewis Building, LSE, 32 Lincoln's Inn Fields, London WC2A 3PH.

The building is labelled SAL on the LSE campus map. You can also find us on Google Maps. For further information, go to contact us.

This series is part of the CEP's Community Wellbeing programme.