Labour Markets Workshops
Remote Work, Employee Mix, and Performance
Cevat Giray Aksoy (King's College London), joint with Nicholas Bloom (Stanford), Steven Davis (Stanford), Victoria Marino (EBRD) and Cem Özgüzel (Paris School of Economics)
Tuesday 06 May 2025 12:55 - 14:00
This event is both online and in person
SAL 2.04, 2nd Floor Conference Room, Sir Arthur Lewis Building, LSE, 32 Lincoln's Inn Fields, London WC2A 3PHAbout this event
We study the shift to remote work at a large call center in Turkey, highlighting three findings. First, remote work increased the share of women, including married women, rural and smaller-town residents. This employment of groups with lower labor-force participation enabled the firm to increase its share of graduate employees by 14%. Second, workforce productivity rose by 10%, reflecting shorter remote call durations facilitated by a quieter home environment, with no loss of service quality. Third, remote employees with initial in-person training saw higher long-run remote productivity and lower attrition rates. This underscores the advantages of initial in-person onboarding for remote employees.
Participants are expected to adhere to the CEP Events Code of Conduct.
Directions
This event will take place in SAL 2.04, 2nd Floor Conference Room, Sir Arthur Lewis Building, LSE, 32 Lincoln's Inn Fields, London WC2A 3PH.
The building is labelled SAL on the LSE campus map. You can also find us on Google Maps. For further information, go to contact us.Labour Markets Workshops are part of the CEP's Labour Markets programme.