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Technology has transformed the once powerful office of ambassador into a glorified sales position, while nurses, teaching assistants and medical technicians all benefit from the ICT revolution. According to an empirical ...Read more...
John Van Reenen, Nicholas Bloom, Luis Garicano and Raffaella Sadun
8 May 2014
Guided by theories of management by exception, we study the impact of Information and Communication Technology on worker and plant manager autonomy and on span of control. We find, using an original dataset of American a...Read more...
Nick Bloom, Luis Garicano, Raffaella Sadun and John Van Reenen
Revised October 2013